Which countries can I receive the delivery?
Our products can be shipped almost all over the world. It takes 2-5 business days to deliver to Korea, the United States, and Japan. For individual orderers in other countries, approximately 5-12 days are required to deliver.
How much is the shipping charge?
Shipping to Korea, the United States, and Japan is basically free, and shipping to other countries will be charged. Shipping costs vary depending on country, weight and size, so please contact us via chat or email.
How can I use the discount coupons?
You can check your coupon on ‘My Page’, and use it when pay for the product.
How can I return the product?
You can request a return to the customer center on our website within 14 days after you receive the package. You can only return the product if it has not been opened. If you have opened it or removed the wrapper, your return will be not acceptable.
There will be additional shipping charges for the return, all of which should be paid by the customer.
Can I use the images of products as I want?
Definitely NO. All of PRIME MUSE's products are copyrighted. Any unauthorized use of images of our products without permission is illegal and subject to legal punishment. There is no problem with using such images after paying for the copyright with PRIME MUSE's permission.
Also, it is perfectly okay to upload pictures to other SNS such as YouTube or Instagram for review purposes after purchasing our products.
"We will never allow unauthorized use of our product's images in other books or e-books without our permission."
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email@example.com